第3章

售中沟通与服务

目  录

3

.

1

3

.

2

3

.

3

3

.

4

收到订单催促付款的沟通

买方付款后的其他情况处理

货物途中可能遇到的情况处理

货运相关进展情况处理

3

.

5

3

.

6

3

.

7

关联产品推介

发货前的特殊订单处理

特定情况下包裹延误的处理

货运相关进展情况处理

3

.

4

课程内容

货物抵达海关

货物到达邮局

货物妥投

01

02

03

01

货物抵达海关

货物抵达海关后，要通知买家关注动态，确保能及时收到货。

货物抵达海关

Dear customer,

This is **. I am sending this message to update the status of your order. The

information shows it was handed to customs on Jan. 19. Tracking number:

**********, You can check it from web: **************.

You may get it in the near future. I apologize that the shipping is a little slower

than usual. Hope it is not a big trouble for you.

Best regards

(Your name)

02

货物到达邮局

货物到达邮局

货物就快要送达了，可以提醒买家关注配送信息。如果当地邮局有所延误，可以主动

联系邮局。另外，还可以提醒买家在收到货物后给予好评和反馈。

Dear customer,

This is **. I am sending this message to update the status of your order. The

information shows it is still transferred by Sydney post office.Tracking number:

************. Please check the web *******.

I think you will get it soon. If it is delayed, please try to contact your local post. Then

you might get it earlier. Please pay attention to the package delivery. Hope you love

the product when get my products.

If so, please give me a positive feedback. The feedback is important tome. Thank you

very much.

Best Regards

(Your name)

03

货物妥投

货物妥投

货物妥投后，物流服务就基本结束了。可以

询问买家收到的货品是否完好无损。如果满

意此次服务，请给予五星好评；如果有问题

也请及时联系以便尽快帮他解决问题。

货物妥投

Dear customer,

The tracking information shows that you have received your order. Please make sure

your items have arrived in good condition and then confirm satisfactory delivery.

If you are satisfied with your purchase and our service we will greatly appreciate it if

you give us a five-star feedback and leave positive comments on your experience with

us!

If you have any questions or problems, please contact us directly for assistance, rather

than submitting a refund request.

We aim to solve all problems as quickly as possible! Thanks!

Best Regards

(Your name)

谢谢大家